Shipping policy

SHIPPING POLICY

Thank you for shopping with Varnell Row.

This Shipping Policy explains how orders are processed, shipped and delivered.

1. ORDER PROCESSING

Orders are processed before dispatch.

Processing times may vary depending on the product, fulfilment location, weekends, public holidays and periods of high demand.

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information where tracking is available.

2. DELIVERY TIMES

Estimated delivery times may vary depending on the product, destination and carrier.

Where a specific delivery estimate is shown on the product page, at checkout or in your order confirmation, that estimate should be treated as an estimated delivery period unless expressly stated otherwise.

Unless a different delivery period has been agreed with you, we aim to deliver your order without undue delay and within 30 days of the date your order is placed, in accordance with applicable UK consumer law.

Delivery dates are estimates and may occasionally be affected by circumstances outside our reasonable control.

3. SHIPPING COSTS

Any applicable shipping charges will be shown at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, product and delivery method selected.

4. TRACKING

Where tracking is available, tracking details will be provided after dispatch.

Tracking information may take some time to update after the carrier receives the parcel.

5. MULTIPLE PACKAGES

If your order contains more than one item, the products may occasionally be shipped separately and may arrive at different times.

You will not be charged additional shipping fees beyond those shown and accepted at checkout unless you expressly agree to them.

6. DELAYS

Delivery delays may occasionally occur because of carrier disruption, severe weather, customs procedures, supply issues, public holidays or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact us so that we can investigate.

If we fail to deliver within an agreed delivery period, you may have rights under UK consumer law, including in certain circumstances the right to cancel the order and receive a refund.

7. INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your address, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

8. LOST OR DAMAGED SHIPMENTS

If your parcel appears to be lost, or arrives damaged, please contact us as soon as possible with your order details.

We will investigate the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable consumer law.

The goods remain our responsibility until they are delivered into your physical possession, except where applicable law provides otherwise.

9. CONTACT

If you have any questions about shipping or delivery, please contact:

Varnell Row
Email: decoratofs@gmail.com